Assistant - Call Centres

Apollo Hospitals · Hyderabad, Telangana · Posted 3 days ago

About this role

Large established healthcare provider, but not a tech-centric company. Apollo Hospitals is seeking a customer support assistant for their call center operations in Hyderabad. The role involves managing customer inquiries, meeting call center metrics, and escalating complex issues to team leads. Candidates must be proficient in Microsoft Office and possess strong communication skills. This is an onsite position requiring graduation or undergraduate education. Must have: Excellent verbal and written communication skills; Proficiency in MS Office (Word, Excel, Outlook); Ability to work under pressure and meet deadlines; Understanding and meeting call center metrics; Completion of graduation. Required tools: ms office, word, excel, outlook, typing skills.