Senior Market Manager, Client Connectivity

HSBC · India · Posted Yesterday

About this role

Job Title: Senior Market Manager, Client Connectivity • Responsible for driving CIB revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience. • Develop and execute country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies. • Proactively own resolution of issues – such as process/operating model, client complaints and internal readiness/training. • Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking. Establish frameworks to prioritise and communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs. • Act as a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs) in client meetings, pitches and industry events. • Collaborate with market/product managers in other SVS and the client connectivity global product team to ensure future state architecture, solution design and roadmaps reflect country/regional needs and are aligned with local regulatory frameworks. • Empower product managers in other SVS (i.e. DOME, CBCC, Liquidity, Trade) to work directl