Room Service Order Taker

Taj Hotels · Guwahati, Assam · Posted 17 days ago

About this role

Looking to onboard a skilled Room Service Order Taker to join our team in Mumbai. The ideal candidate will have 2-4 years of experience and be able to work effectively in a fast-paced environment, providing excellent customer service. Roles and Responsibility • Manage and coordinate room service orders efficiently. • Handle guest complaints and resolve issues professionally. • Maintain accurate records of orders and sales. • Ensure timely delivery of orders to guests. • Provide exceptional customer service to ensure high satisfaction. • Collaborate with other departments for seamless service delivery. Job Requirements • Minimum 2 years of experience in hospitality or a related field. • Strong communication and interpersonal skills are essential. • Ability to work well under pressure and manage multiple tasks simultaneously. • Knowledge of hotel operations and procedures is required. • Basic knowledge of computer applications and point-of-sale systems is necessary. • Must be able to stand for long periods and move quickly between rooms. • Fluency in English is required. About Company Indian Hotels Company Limited (IHCL) is one of South Asia's largest and most iconic hospitality companies, dedicated to delivering exceptional experiences to its guests through its diverse portfolio of hotels, resorts, and palaces. IHCL values passion, excellence, and diversity, and we encourage innovation, collaboration, and personal growth among our employees. At IHCL, we believe that our employ