Key Accounts Manager ( Lucknow )

ITC · Lucknow, Uttar Pradesh

About this role

As a Key Account Manager at NITCO, you will be responsible for managing the most strategic customer accounts in the tiles, marble, and mosaic segments. Your role will involve building long-term partnerships, identifying and converting new project opportunities, and ensuring account-level profitability, collections, and delivery excellence.- Strategic Account Identification & Segmentation: - Identify, develop, and nurture key accounts in real estate, hospitality, commercial, and institutional sectors aligned with NITCO's premium positioning. - Prioritize accounts based on volume potential, design relevance, margin contribution, and strategic value. - Conduct tiered account segmentation for differentiated engagement and resource allocation. - Continuously scan the market for new high-potential accounts and projects for deeper penetration.- Relationship Management & Stakeholder Engagement: - Establish and manage relationships with key decision-makers such as promoters, architects, interior designers, purchase heads, project consultants, and contractors. - Act as the face of NITCO to key accounts, promoting design collections, innovations, and technical strengths. - Drive regular interactions, presentations, and co-creation discussions to ensure alignment with project aesthetics and budgets. - Conduct joint business reviews with top accounts to align goals and track satisfaction.- Sales Growth and Share of Wallet: - Drive cross-category sales across NITCO's product lines includin