Department Manager - Dark Stores (Jio Mart) (Chennai)

Reliance Retail · Chennai, Tamil Nadu · Posted 23 days ago

About this role

Company Overview Reliance Retail is India's largest and most profitable retailer, renowned for its diversified omni-channel presence and commitment to delivering outstanding value, quality products, and an exceptional shopping experience. Leading the sector since 2006, Reliance Retail serves over 193 million customers nationwide. Qualifications and Skills - Retail Operations experience with proven ability to oversee daily online store activities (Mandatory skill). - Proficiency in shrink management, involving the monitoring, investigation, and mitigation of product losses to optimize profitability. - Demonstrated expertise in inventory management, including stock tracking, allocation, and turnaround cycle minimization. - Strong background in customer support, adept at resolving escalations and ensuring customer satisfaction through digital channels. - Experience in implementing loss prevention strategies to reduce risk and protect merchandise and revenue streams. - Staff scheduling competency, efficiently aligning workforce planning to peak periods, holidays, and promotional campaigns. - Ability to manage stock replenishment activities, ensuring product availability and timely restocking through analytical forecasting. - Hands-on experience operating and optimizing e-commerce platforms, focusing on improving sales, user experience, and operational performance. Roles and Responsibilities - Supervise end-to-end operations of the online store to maximize sales, ensure accuracy o