Sr.Service Manager TATA MOTORS DEALERSHIP (India)

Tata Motors · India · Posted 2 days ago

About this role

An automotive service manager's job is to run an efficient and profitable service department. Their duties include choosing and overseeing productive staff, customer retention, cost controls, maintenance of all service records and achievement of set objectives. Maintain inventory by monitoring stock levels, ordering parts and supplies, and overseeing the organization of the parts department. Manage customer inquiries and complaints, resolving issues promptly and ensuring their satisfaction. - Manage and supervise a team of technicians, providing guidance, training, and support as needed. - Ensure the productive and timely completion of customer vehicle repairs and maintenance, while maintaining high-quality standards. - Develop and implement service procedures and policies to improve efficiency and customer satisfaction. - Maintain inventory by monitoring stock levels, ordering parts and supplies, and overseeing the organization of the parts department. - Manage customer inquiries and complaints, resolving issues promptly and ensuring their satisfaction. - Monitor and analyze department performance metrics, identifying areas for improvement and implementing corrective measures. - Oversee the scheduling and allocation of work to technicians, ensuring optimal productivity and resource utilization. - Maintain a safe and clean work environment, adhering to health and safety guidelines and ensuring compliance with regulations. - Stay updated with industry trends and advancements,