Associate Training Manager

Tech Mahindra · Hyderabad, Telangana · Posted 15 days ago

About this role

Work Experience: Total 8 years’ previous experience in Training function and Minimum 1 year as an AM Training or related position. Language & Communication: • Should have good communication skills in English • Should have managed a group of Trainers Responsibilities: • To motivate, develop and mentor team members in a dynamically changing environment • Managed group of communication coaches • Ability to plan training & refresher communication • Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume • Must be able to coach & mentor the team on a regular basis • Must be ready to pick up & drive towards the smooth closure of escalated engagements • Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team • Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance • Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews • Should be able to lead Governance/Escalations calls with the Client • Should possess experience into international Voice process, preferable Telco experience • Excellent Communication skills Qualifications: • Experience with technologies and best practices for instructional manuals and teaching platforms • Good interpersonal skills and communication with all levels of management • Able to multitask, prioritize, and manage the team • L