MAJOR INCIDENT MANAGERCONTRACT
Wipro · India · Posted 3 months ago · IT Jobs
About this role
Role Overview You will be responsible for acting as a Single Point of Contact SPOC for the Customer to provide status updates when a major incident occurs You will drive the Major Incident Bridge by involving all relevant Resolver Groups until the incident is resolved Additionally you will inform key stakeholders about the incident status and coordinate with Subject Matter Experts SMEs for speedy resolution while ensuring that incidents are resolved within agreed upon Service Level Agreements S…
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