ADMINISTRATOR L3
Wipro · Bangalore, Karnataka · Posted 21 days ago · IT Jobs
About this role
Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs. Create log …
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