Director,Technical Solutions (Big Data/ AI)

Databricks · Bengaluru, India · Posted 2 days ago

About this role

CSQ227R231 Mission The Director of Data AI Support Engineering - Bangalore will be responsible for leading and growing a regional team of Data AI technical experts in India , focused on providing resiliency and smooth operation of customer production workloads. This leader will oversee support operations during APJ and EMEA business hours with close alignment with other global teams to ensure 24x7 support coverage through coordination with other regions. This team resolves complex and long-running data engineering use cases raised by Databricks customers to support the success of live use cases - which includes performance optimization, ensuring resiliency of production jobs, helping customers stabilize workloads on new products and features, and more. Reporting to the Global Lead of Frontline Support Engineering - Data AI - you are able to understand the real-world business problems our customers are solving with data and are committed to helping them achieve reliability and performance of their systems to meet their goals. The impact you will have: Serve as the India site leader for an elite team of Data AI specialists that can provide coverage of customers across EMEA APJ business hours. Grow the technical expertise of the team to support successful adoption of new products and features of the Databricks platform for customer production workloads. Engage with top customers to understand how to support their business needs with their Data AI strategy, in collaboration with