Staff Product Operations Manager

Databricks · Bengaluru, India · Posted 17 days ago

About this role

P-1558 We are looking for a strong Support Operations Leader , who will serve as the operational leader and strategic partner for the Bangalore support team. You will own critical support operations workflows and rhythms, strengthen coverage across priority support motions, and partner closely with cross-functional teams to improve how support operates at scale. An ideal candidate for this role will be a hands-on operational leader with a strong product operations mindset. The candidate will own core support operations rhythms, including shift scheduling, coverage planning, workflow clarity, and operating cadences, while driving cross-functional alignment across Support, Product, Engineering, and R D Ops to improve team effectiveness and close operational gaps. This person should be comfortable organizing ambiguity, bringing structure to fast-moving environments, and translating strategy into clear execution. They will act as the trusted day-to-day partner for the support team, help bridge communication and execution gaps across regions, and drive process maturity that measurably improves support readiness and team effectiveness. The impact you will have: Own support shift scheduling and coverage planning to ensure the Bangalore team has consistent, effective operational support across priority workflows Identify, prioritize, and close support coverage gaps across teams, regions, and operating hours, and drive clear action plans with leadership Act as the day-to-day operation