Assistant Manager - Housekeeping

Taj Hotels · Dehradun, Uttarakhand · Posted 1 month ago

About this role

Job Objective To ensure cleanliness upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks • Monitoring cost and budgets for the department • Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility • Instruct staff to get rooms ready according to guest requests. Inspect the room fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. • Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. • Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. • Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. • Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors ar