Guest Relations Manager

Taj Hotels · Chennai, Tamil Nadu

About this role

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To ensure guest satisfaction and create customer delight through seamless and extraordinary service, which is provided to the guest by following the procedures laid down as per the standards. Essential Job Tasks Areas of Responsibility Financials • Ensures daily performance and manages revenue through revenue and yield management techniques. • Focuses on generating incremental revenue through Early Check-in and Late Check-outs. • Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services. • Monitors the business of competition hotels in terms of new accounts and rates. Process • Plan VIP arrivals stay experiences and Magical moments. • Monitor daily bookings and ensure as per guest preferences room will be ready, oversee chec