DIWA

Taj Hotels · Mumbai, Maharashtra

About this role

An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks • Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. • Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. • Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. • Engage professionally with guests and internal stakeholders to ensure a positive service experience. • Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. • Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. • Support smooth departmental handovers and communicate effectively with colleagues and supervisors. • Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. • Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. • Maintain a learning log or progress sheet as part of the apprenticeship program requireme