Senior Technical Support Engineer

Adobe · Remote India · Remote · Posted 2 days ago

About this role

Design Solutions Specialist (Tech Sales Focus) Overview We are looking for a high-impact Design Solutions Specialist who can combine strong technical knowledge with a customer-centric sales approach. This role requires someone who understands Adobe’s Design ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and revenue growth. Key Skills & Qualifications Experienced & must be a Graduate (full time) Cultural awareness - conversational English Excellent spoken and written communication skills, with the ability to simplify complex Design workflows for customers. Strong customer-handling abilities with high patience, empathy, and relationship-building skills. Solid understanding of Windows/Mac environments and basic troubleshooting to support Design tools. Familiarity with Adobe Design products such as InDesign Illustrator InCopy (expertise in at least one is a plus). Ability to identify customer use cases and recommend the right features, workflows, or upgrades. Experience working cross-functionally with support, sales & product teams. Capability to interpret customer insights to influence adoption and business outcomes. Strong time management skills, with the ability to balance a diverse workload and meet performance KPIs. Awareness of global communication styles, accents, and cultural nuances. Key Responsibilities Customer Engagement & Sales Influence Understand customer workflows and position the right Ad