Telecom Network Engineering || Bangalore

HCLTech · Bengaluru, Karnataka · Posted 2 days ago

About this role

Job Summary: We are seeking an experienced and detail-oriented professional to join our team as a Business Process Management (Provisioning and Activation). The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current "As-Is" state to an optimized "To-Be" state, working closely with both business and technology stakeholders. Key Responsibilities: • Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions. • Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures. • Collaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows. • Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions. • Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction. • Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions. • Provide regular project updates and executive summaries to key stakeholders