Customer Success Account Manager - APAC/EMEA

Adobe · Remote India · Remote · Posted 29 days ago

About this role

The Opportunity In the role of Customer Success Account Manager at Adobe, you will enjoy an outstanding opportunity to collaborate with a world-class team. You will assist our customers in achieving success with Adobe's Creativity & Productivity products. Join us as we aim to deliver an outstanding customer experience and foster growth through collaboration and innovation! What you'll Do Build an in-depth comprehension of Adobe's Creativity & Productivity product range and foster conversations centered on delivering value to customers. Build value-based relationships with new and existing North American SMB customers. Drive Up-sell & Cross-sell by identifying accounts with the highest propensity to buy and contacting them via phone and email. Complete Marketing Qualified Leads (MQLs) with a defined SLA to improve revenue. Research customer contracts and purchasing history to identify expansion opportunities. Manage the opportunity pipeline, providing accurate and timely updates to management. Collaborate with Solution Specialists to improve the footprint of Adobe Solution streams. Engage with supporting functional teams to resolve issues related to Creative Cloud Subscriptions. What you need to succeed Proven ability to manage a large customer set within the SMB segment. 3 years of experience in a similar role, with experience in selling SAAS solutions preferred. Excellent communication skills, both oral and written. Flair for technology and the ability to lead value-based cu