TL-Digital Content Services

Cognizant · India · Remote · Refreshed 5 days ago

About this role

Job Summary This role supports digital content services for online channels and focuses on delivering clear engaging and compliant content in English for a global audience. The talent manages end to end content workflows in a fully remote work from home setup and ensures consistent quality across websites portals and other digital touchpoints. The role requires strong spoken and written English communication and a customer centric mindset that aligns with the company purpose of enabling inclusive access Responsibilities • Manage digital content lifecycle for online platforms by coordinating intake drafting review publication and continuous refresh activities to maintain accurate and relevant information for users • Create clear concise and inclusive English content for web pages articles FAQs and support materials that enable diverse users to easily understand complex topics and take informed actions • Optimize digital copy for readability accessibility and search visibility by applying structured writing techniques inclusive language guidelines and metadata best practices that improve online discovery and engagement • Collaborate with product marketing and operations teams to translate business requirements into user focused content journeys that guide customers through digital tasks with minimal friction • Monitor content performance using analytics dashboards to identify gaps drop offs and high impact opportunities then refine messages and layouts to increase conversion an

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