RBB-PB-Teller Authorisers

HDFC Bank · India · Refreshed 7 days ago

About this role

Job Title Personal Banker Authorizer-Teller Business Unit Retail Branch Banking Reporting To Branch Manager Job Function and Role Type Branch Banking, Managerial Role Version No [Not provided] Job Purpose Supervise and monitor branch transactions and sales to enhance account value and portfolio retention. Key Responsibilities Supervisory Responsibility Supervise and monitor Personal Banker desks and contract sales staff. Ensure quality customer service and resolve customer queries. Monitor staff productivity and provide guidance with the Branch Manager. Oversee branch operations, audit compliance, and lobby management. Transactional Responsibility Authorize Personal Banker transactions and corporate salary processing. Supervise cash and non-cash transactions, including DD/MC and fund transfers. Reconcile and maintain suspense accounts as per required formats. Sales Generate business and monitor cross-sales of Personal Bankers. Generate leads for third-party products and ensure teller training. Manage branch merchandising and sales initiatives. Education: Graduation required; post-graduation preferred. Certifications: AMFI Certification, IRDA Certification, NCFM Certification (Optional). Key Competencies Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial trends. Major Stakeholders Customers, Branch Banking Team, Operations, NR Product Team, Insurance CAM, MF Fund Houses, HSL

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