AWS Connect - Senior Engineers

TCS · Bengaluru, Karnataka · Refreshed 3 days ago

About this role

AWS Connect Senior Engineer Experience: 6-10 Years Location: PAN India Employment Type: Full-Time Job Description We are looking for a highly skilled AWS Connect Senior Engineer with strong expertise in Amazon Connect and AWS cloud technologies. The ideal candidate will be responsible for designing, developing, implementing, and supporting scalable cloud-based contact center solutions for enterprise customers. The role requires hands-on experience in Amazon Connect, serverless architectures, and AWS service integrations. Key Responsibilities • Design, develop, deploy, and support end-to-end Amazon Connect solutions. • Build and maintain contact flows, IVR solutions, routing strategies, queues, and agent experiences. • Develop serverless integrations using AWS Lambda and API Gateway. • Implement data integration solutions using DynamoDB and Amazon S3. • Configure monitoring, logging, and operational dashboards using CloudWatch. • Troubleshoot and resolve production issues, ensuring high availability and performance. • Collaborate with business stakeholders, architects, QA teams, and developers to deliver robust solutions. • Participate in code reviews, technical discussions, and solution design workshops. • Create and maintain technical documentation and best practices. • Support continuous improvement initiatives and knowledge-sharing activities. Required Skills Amazon Connect (Primary Skill) • Strong hands-on experience in Amazon Connect implementation and support. • Experti

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