Urgent Hiring For Quality Analyst at Bangalore & Noida

Tech Mahindra · India · Refreshed 6 days ago

About this role

Job highlights • 2+ years experience in international voice and blended process with strong problem-solving and proficiency in Excel and PowerPoint • Conduct transaction quality audits, error and root cause analysis, publish dashboards, drive quality initiatives, and ensure data confidentiality and integrity Intrested can drop resume on -9354498578 Role & responsibilities • Conduct Transaction Quality Audits • Conduct Ticket Data Analysis & Error Analysis • Provide Transaction Quality Metrics • Provide Feedback and suggestions for improvement • Publish Dashboards at defined intervals • Drive Quality Initiatives • Provide data inputs to internal stakeholders • Flexibility and Availability for any ad-hoc business requirement • Ensure Confidentiality, Availability, and Integrity of Data Preferred Competencies • Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis • Establish controls on Transaction Processing aiming for a Zero-Defect Output • Report and Publish Transaction Quality Metrics • Publish Dashboards • Provide Feedback and suggestions for improvement • GAP Analysis & Controls • Error Analysis and Root Cause Analysis for process deviations • Adherence & record maintenance to Internal and External QMS Audit Requirements • Continuous Focus and Drive to meet and exceed SLAs • Drive process level quality initiatives • Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviati

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