MAJOR INCIDENT MANAGER L1

Wipro · Ahmedabad, Gujarat · Refreshed 27 days ago · IT Jobs

About this role

Job description: Job Description Do RESPONSIBILITIES ÃƒÂ¢Ã‚Â€Ã‚Â¢ Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs ÃƒÂ¢Ã‚Â€Ã‚Â¢ Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved ÃƒÂ¢Ã‚Â€Ã‚Â¢ Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. ÃƒÂ¢Ã‚Â€Ã‚Â¢ Coordinating with the respective SMEs for sp…

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