Data Operations Specialist

Druva · Pune, Maharashtra, India · Refreshed 29 days ago

About this role

Druva is seeking an MSP Metering Data Operations Manager to own the operational administration, data integrity, reporting, and forecasting capabilities supporting our global Managed Service Provider business. This role will serve as the operational owner of the m3ter metering platform and the data flows that underpin MSP consumption, billing, forecasting, and business performance reporting. The successful candidate will combine strong data-analysis skills with hands-on platform administration and business acumen. The primary objective is simple: ensure MSP consumption data is accurate, explainable, actionable, and trusted across the business. Key Responsibilities m3ter Platform Administration - m3ter Platform Administration Serve as the primary business administrator and subject-matter expert for the m3ter platform supporting Druva's MSP consumption model. - Configure and maintain meters, products, pricing structures, account mappings, and related platform components. - Monitor ingestion and processing of MSP consumption data and identify anomalies, failures, or unexpected results. - Coordinate changes to metering logic as Druva introduces new products, SKUs, consumption models, partners, and commercial programs. - Maintain appropriate documentation, controls, and operating procedures for m3ter administration. - Partner with Finance, Deal Desk, Product, Engineering, RevOps, and MSP leadership to ensure metering logic accurately reflects commercial agreements. Data Monitoring

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