Client Onboard Intmd Analyst - C11

Citi · Mumbai Maharashtra India · Refreshed 28 months ago

About this role

Team member will be part of the Treasury and Trade solutions (TTS) in the Account Services Operations. You will be responsible for team management of countries India and supported under Asia Account Opening team. This team is responsible for the end to end delivery of all account servicers operations for our clients. The Account Service Operations involves working with customers and internal business partners to collate and issue customer documentation packages for account opening and account maintenance. Core Responsibilities: Team Lead / Management which supports customer interaction, documentation issuance and review The role demands a high level of diligence, motivation and organizational skills You will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction Day-to-day management of the Asia Account Opening and Maintenance processing team, including daily management of in-process, pended, and regional service related activities, ensuring the country account opening requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements, and delivery of very high quality service to customers and internal partners Responsibility to provide oversight on country process and liaison with country stakeholders for BAU management, regulatory reporting, process management and new initiative implementation Responsibility

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