Senior Technical Support Engineer, Networking

NVIDIA · India, Bengaluru · Refreshed 9 days ago

About this role

We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues The standard work schedule for this role is Tuesday through Saturday. What you will be doing: Tier 3 support: installing, supporting, and resolving technical issues and challenges Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations Problem reporting, customer concern, replication, and resolution management Respond to customer technical inquiries Site visits and conference calls with customers and partners. Developing & refining internal processes to improve support efficiency and productivity What we need to see: B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience 5 years of experience in providing Customer Support for hardware & software products required Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required Extensive knowledge and troubleshoo

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